Important information on COVID-19

Yesterday, following an increase in cases of COVID-19, the Prime Minister announced new lockdown restrictions across England. This includes stricter rules on face masks and track & trace systems. When we open again on Friday we will have a Q code in store as per the new laws. We love having you back in store; so we can stay open we can only have 3 customers in store at a time. If you have a medical exemption we completely understand, please can you bring your proof with you as we are now under very strict guidelines.

In store we will be cleaning the freezers, baskets and card machine regularly to keep our shop sanitised.

U.K wide courier orders will be the same as usual; we will be sanitising our hands after every order packed. We will still be shipping Monday-Thursday.

We’re also here to deliver for you as normal; if you are local to us; vulnerable or in isolation / shielding we want to support now more than ever. So please just contact us or order online and we will make sure that you get your dogs food

Delivering for you safely

We’re focused on ensuring local deliveries are safe at all times. The UK Government has said that people staying at home should continue to order online. Below are some of the measures in place to help make sure you can order safely.

Contact-free delivery

We are still using the mandatory contact free deliveries. Your order will be left at your door or at a location you have specified when you made your order. This is to ensure that social distancing is maintained from the moment your order is picked up to the moment your order is delivered to you.

Hygiene is key

Your safety is our number one priority. Based on guidance from Public Health England, we advise that you wash your hands throughly as soon as you’ve received your order. We will have face masks, disposable gloves and hand santisers with us on every deliver.

Keeping our communities safe

Throughout this time, we have received consistent advice based on the official guidance that has been published by the authorities. We want to be informed in order to keep you safe.

Take care,

Raw Galore Ltd