Delivery Information

Delivering happiness to your pets

Our local delivery service Raw Galore Door to Door

Christmas Update:- Wednesday 23rd December is out last local delivery. These will resume on Monday 4th January 2021.

We offer free delivery for orders over £20 within 2 miles of our flagship store in Hampton TW12. Between 2-5 miles now has a small delivery charge of £3.50. We will receive a notification via our WIX app to advise you when your order will be delivered. The time frame is between 1-3 days depending on our routes.

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UK Wide Parcelforce delivery

Christmas Update:- Last courier deliveries will be dispatched on Tuesday 22nd December (Monday 21st for Scotland & Isle of Man).

Deliveries will resume as normal on Monday 4th January 2021.

Web order timeframe:

  • Orders placed between midnight Friday and Monday 12noon will sent out Monday for Tuesday delivery.

  • Orders placed before 12 noon Tuesday will be sent on Tuesday for Wednesday delivery.

  • Orders placed before 12 noon Wednesday will be sent out on Wednesday for Thursday delivery.

  • Orders placed before 12 noon Thursday will be sent out on Thursday for Friday delivery.

  • Orders placed after 12 noon Thursday will be sent on Monday for a Tuesday delivery

*Excluding Bank Holiday Mondays and Bank Holiday Fridays 

Please Note: During busier periods, deliveries may take up to 48 hours to reach you. We cannot guarantee next day delivery.  Your order is packaged in cool wool which keeps your order frozen for 36 hours.

Courier deliveries are made by Parcelforce and will arrive in a box with cool wool to keep your products frozen. They aim to deliver within 24 hours, but deliveries can sometimes can take up to 48 hours. We will only refund parcels if they haven’t been delivered within 72 hours.

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